RETURN POLICY

Last updated: May 23, 2023

Thank you for choosing birdaycard.com for your digital product needs. We strive to provide high-quality digital products and excellent customer service. If, however, you are not completely satisfied with your purchase, we're here to assist you. This return policy (the "Return Policy”) covers the circumstances under which birdaycard.com may in its discretion provide refunds, and is part of the Terms (https://birdaycard.com/terms-of-use). Use of the terms “we” and “us” in this Refund Policy means M company Ltd. By using our services, you are accepting this Refund Policy.

Refunds for Digital Products

Due to the nature of digital products and their instant delivery, we offer refunds for digital products under specific circumstances only. Please review the following conditions:

Unusable Product: If you encounter technical difficulties or issues that prevent you from using the purchased digital product, please contact our customer support team at support@birdaycard.com within 3 calendar days of your purchase. We will work with you to resolve the issue or provide a refund if we are unable to resolve it.
Defective Product: If you receive a digital product that contains errors, glitches, or defects that significantly affect its functionality or usability, please notify us within 3 calendar days of your purchase. We will investigate the issue and, if confirmed, provide a refund or a replacement product, depending on the nature of the problem.

How to Request a Refund

To initiate a refund request for a digital product, please contact our customer support team at support@birdaycard.com. Provide your order details, including the date of purchase and the specific issue you are experiencing. Our team will guide you through the refund process.
The verification process generally takes 1 to 5 business days.
Once the refund request is approved, we will initiate the refund process. The actual refund processing time can depend on various factors, such as the payment method etc. It typically takes 3 to 10 business days for the refund to be processed and credited back to the customer.

Exchanges

As digital products cannot be physically exchanged, we do not offer direct exchanges. However, if you encounter issues with a specific design or style, please contact our customer support team. We may be able to provide an alternative digital product or work with you to find a suitable solution.

Contact Us

If you have any questions or concerns regarding our return policy for digital products, please don't hesitate to contact our customer support team at support@birdaycard.com. We are here to assist you and provide further clarification.